What to Do When a Drain Backs Up
Keep people away from wastewater
Stop using fixtures connected to the affected drain and keep people and pets away from wastewater. Do not touch electrical equipment in a wet area or enter water to reach a switch. Note where the backup first appeared and whether using another fixture triggered it, without running more water to recreate the problem.
Protect the area safely
Move belongings only if the area is safe. Leave cleanouts closed and avoid chemicals in standing water. The provider needs to assess the restriction before choosing access or a clearing method.
Talk with a drain provider
Describe affected drains, when the backup began, preceding water use, and any chemicals added. Mention earlier blockages or camera findings. If a public sewer issue is suspected, also use Four Rivers Sanitation Authority's official reporting channels.
A backup at the lowest drain can involve a shared restriction beyond that opening. Read about urgent drain blockages or call a drain provider.
Stop using fixtures connected to the affected drain and keep people and pets away from wastewater. Do not touch electrical equipment in a wet area or enter water to reach a switch. Note where the backup first appeared and whether using another fixture triggered it, without running more water to recreate the problem.
Protect the area safely
Move belongings only if the area is safe. Leave cleanouts closed and avoid chemicals in standing water. The provider needs to assess the restriction before choosing access or a clearing method.
Talk with a drain provider
Describe affected drains, when the backup began, preceding water use, and any chemicals added. Mention earlier blockages or camera findings. If a public sewer issue is suspected, also use Four Rivers Sanitation Authority's official reporting channels.
A backup at the lowest drain can involve a shared restriction beyond that opening. Read about urgent drain blockages or call a drain provider.